999 Pure Gold Market Price: $68.00
Workmanship Promotion: 30% OFF
Our Gold Price: $62.00

1. WHICH BOUTIQUES CAN I COLLECT MY PURCHASE FROM?

    • Citigems Bugis Junction #01-37   Tel: +65 6337 2420 
    • Citigems ION Orchard #B2-60      Tel: +65 6509 8845 
    • Citigems VivoCity #B2-03               Tel: +65 6376 8283 

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    2. WHAT ARE YOUR OPENING HOURS FOR COLLECTION?

      Our opening hours are: 11:30am - 9:30pm daily. 

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      3. WHAT IF I FORGOT MY ACCOUNT PASSWORD?

        If you've forgotten your account password or are receiving the message 'Username and password do not match' when you try to log in to your account, you may reset your password by going to the forget password link, enter you email address and following the steps given.

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        4. DO I NEED TO REGISTER AN ACCOUNT TO PLACE AN ORDER?

          No, this is optional. The perks of having an account is for you to be able to track your previous purchases and save products into a wishlist.

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          5. WHEN CAN WE COLLECT OUR ITEM IN STORE?

            You are able to collect your item within 3-5 working days. We will give you a call on the specific details upon purchase. You may call the selected boutique for urgent request.

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            6. WHAT IS THE DELIVERY CHARGE AND SCHEDULE WITHIN SINGAPORE?

              Free delivery (until further notice) will be made within 7 working days (Mondays to Fridays excluding Public Holidays) upon order confirmation. Express delivery service within 2-3 working days is available at an additional $20.

              Note: Delivery within Singapore except restricted places like military camps and Jurong Island.

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              7. WHAT IS THE DELIVERY CHARGE AND SCHEDULE OUTSIDE SINGAPORE?

                Overseas delivery will be made within 6-8 working days (Mondays to Fridays excluding Public Holidays), subject to custom clearance, upon order confirmation at an additional $50.

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                 8. MY ORDER HAS NOT ARRIVED AS EXPECTED. WHAT SHOULD I DO?

                  If your item has not arrived as expected, please contact us at customerenquiry@citigems.com.sg. We will check with the delivery service provider and advise you accordingly.

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                  9. WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

                  A 7% Goods and Services Tax (GST), pursuant to the prevailing rates, will be levied on items purchased and delivered within Singapore, as per legal regulations in Singapore.

                  For items to be delivered outside Singapore, Citigems will process charges, in accordance with the legal regulations of the country where the items are delivered to. This would include any prevailing sales or import taxes, if applicable. The customer will be fully liable for any such taxes and or duties due.

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                  10. WHICH COUNTRIES DOES CITIGEMS SHIP TO, OTHER THAN SINGAPORE?

                    Citigems ships to Australia, Indonesia, Malaysia, Philippines and Vietnam.

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                    11. WHAT PAYMENT METHODS DOES CITIGEMS ONLINE BOUTIQUE ACCEPT & IS IT SAFE TO USE MY CREDIT CARD ONLINE?

                      All major credit cards are accepted and processed via PayPal, a secure online payment gateway. Citigems does not store any credit card details.

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                      12. THE ITEM THAT I WANT IS OUT OF STOCK. WILL THERE BE A RESTOCK?

                        Please send your request to customerenquiry@citigems.com.sg

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                        13. CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

                          You cannot change or amend your order once it has been placed and paid for.

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                          14. WHAT IS YOUR EXCHANGE AND REFUND POLICY?

                          In the event you change your mind on the item that you have purchased from our website, you can exchange it for other items equivalent or lesser value at any of our Citigems boutique within 7 days upon receiving your items. Should the exchange item be of a higher value, you will be required to top up the additional difference at any of our Citigems boutique­­­. You may refund the item purchased at any of the 3 selected Citigems boutiques below within 3 days from the date of purchase, subject to our terms and conditions:

                          • Citigems Bugis Junction #01-37   Tel: +65 6337 2420 
                          • Citigems ION Orchard #B2-60      Tel: +65 6509 8845 
                          • Citigems VivoCity #B2-03            Tel: +65 6376 8283 

                          Returned items must be in original condition, unused and not damaged in any way. All tags and original packing must also be fully intact. Citigems reserves the right to reject, at its sole and absolute discretion, any exchange or refund request, if these conditions are not met.

                          In the unlikely event that you have received a damaged item, please contact Citigems immediately at customerenquiry@citigems.com.sg.

                          For orders delivered outside Singapore, please email to customerenquiry@citigems.com.sg for exchange procedures.

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                          15. HOW DO I KNOW WHAT IS MY RING SIZE?

                            You can view our ring size guide here