Citigems Pte Ltd (including its subsidiaries) (“Citigems”) is committed to protecting and respecting your personal data. Citigems respects every individual’s right to privacy. Whether you are a Citigems customer, a registered user or visitor, we understand the importance you place on the privacy and security of information that personally identifies you. We refer to and treat this information as “personal data”.
Collection and Processing of Personal Data
You can use and browse our website without disclosing your personal data, and are not required to provide personal data as a condition of using our website, except as may be necessary as part of our providing you with our services, to respond to your requests, answer your queries, manage your membership account, or in cases where you contact us directly.
We collect personal data only when you provide it to us, through emails, inquiries and requests, and similar situations in which you have chosen to provide the information to us. We may use this information to fulfill your requests, or to contact you via email, mail, or phone to inform you of new services, products, events or promotions. We may request further information from you when you enter one of our contests or request for services such as subscribing to our mailing list.
Purposes of Use
All personal data and other information collected may be used by Citigems in the aggregate or individually and may be combined with other information for following purposes:
a) Responding to and taking follow-up action on complaints;
b) Seeking feedback and comments on Citigems’ business and operational matters;
c) Marketing the activities, event and services of Citigems and its business partners;
d) Providing you with updates on Citigems;
e) Providing you with the services you have requested for; and
f) Purposes relating to any of the above.
Disclosure of Your Personal Data
For the above-described purposes, we may have to disclose your personal data to any member of our group or to third parties such as our service providers and professional advisors.
We do not trade, sell, rent, or share crucial personal information to any third party without your expressed permission, except to the extent necessary to comply with laws, police investigation, or in legal proceedings where such information is relevant. Any information provided to us to facilitate operational requirements, or any contact with Citigems is always kept confidential.
We are committed to protecting the security and confidentiality of your information so as to provide you with a safe and secure online environment. Our website uses commercially proven security hardware and software products. These security products include routers, firewalls, intrusion detection systems and secure operating system to safeguard information collected online. We use Industry standard Security Socket Layer (SSL) communication protocol as the cryptographic standard for securing data communication between the browser and the Citigems Website. Any information we received is handled with utmost caution to ensure its integrity and security on our systems. Apart from the security measures put in place, you play an equally important role in ensuring your online security and personal information is not compromised.
IP Addresses and Cookies
Third Party Websites
Right to Withdraw Consent, Request Access To, and Correction of Personal Data
Our Customer Service Team is responsible for ensuring that requests for access to information and amendment of information are properly dealt with.
All requests for information or requests for the amendment of information held by Citigems shall make through to our Customer Service Team by calling them at 1800 226 6888 or email email@example.com.
a) Comply with any applicable laws;
b) Enforce terms of any agreement between you and Citigems; and
c) Protect the rights, property, and safety of Citigems or any other party.